SHIPPING & RETURNS POLICY

Do you charge for shipping?

We do not charge for shipping in the UK. When you check out your order, a shipping charge for overseas orders will be shown before making payment. We charge per order, not per item.

How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at iwantto@visittiree.com.

How long will it take to get to me?

Our products are sourced and stored all around the world so that we can find the shortest delivery route to you, wherever you are located, and where possible. Please allow for 2 to 5 working days for delivery within the UK, 4 to 7 days within Europe and 8 to 20 working days to the Rest of the World following the dispatch of your order. Please note that due to Covid-19 and social distancing at delivery companies, deliveries are taking much longer at the moment, especially internationally, so please be patient.

Shipping times are only estimated and cannot be guaranteed. We will not be liable for any loss or damage sustained by you if the delivery timescales fail to be met, as postage and delivery service is out of our control once an order has been consigned to the designated service provider.

We will attempt to deliver the Goods to the place designated by you in the accepted order, during normal business hours. Please ensure the package and product is in a suitable condition before accepting delivery.

If I order multiple items will they arrive together?

For our printed items we use a printing partner. If you order more than one item, usually items will be shipped together, but It’s possible that items could arrive separately. If you’re worried about a missing item, please contact us on iwantto@visittiree.com.

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at iwantto@visittiree.com within a weeks' time of receipt with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

What about customs charges?

For deliveries outside of the UK, you may be required to pay import duty, custom charges or other local taxes. Customs policies vary widely from country to country so please contact your local customs office for further information. Please note that the payment of any import duties, customs charges, local taxes or any administration charges paid to couriers in relation to these fees, is for your own account.

What is your return policy?

We have high quality control standard to make sure all the products we ship are in perfect condition, however, a return or an exchange request is sometimes unavoidable. If for some reason you are not 100% satisfied with your purchase, we will gladly help you return your item. Clothing has to be new and unworn in the original packaging with all the labels attached.

Please bear in mind that our products are made to order. If you order the wrong size, we have to make a new item and your returned item counts toward our waste, which we try to minimise. Please check the size chart before ordering.

We suggest you inspect your package upon arrival. In the rare case there is a damaged item, missing item or an incorrect item in package, please contact us immediately, so we can correct any problems.

Return/Exchange Guidelines

To make return/exchange service as easy as possible, please follow the guidelines as below:

1. Please contact with our customer service on iwantto@visittiree.com to get a return/exchange authorisation form and return address within 30 days upon receipt. We don't accept the returned package without authorisation from customer service.

2. Only if our products have quality problems, can we accept return requests. Please allow a little bit colour and size difference, this is inevitable as our products are hand made.

3. All returned products must be in their original condition, unworn, unwashed, with original tags. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.

4. Please return through your local post office and include your filled-out return/exchange authorisation form in your return package. Any lost or damaged in transit are your responsibility, so be sure to keep a record of your tracking number as a reference. Please note that we do not accept packages returned using C.O.D. service.

5. Once we have received your returned package, we will send you an email notification and arrange an exchange or a refund within 7 business days.

Distance Selling Regulation

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel the Contract for the purchase of any Goods within 14 working days of delivery. A working day is any day other than weekend and bank or other public holidays.

We are obliged to exchange the items or provide you with a full refund provided that, where delivery has taken place, you have returned the goods to us in the same condition that they were delivered, unused and in the same protective packaging in which the goods were delivered, and you have emailed us to notify us of your cancellation within the cancellation period.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to the address provided by us at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order. We recommend you use a recorded delivery service for your return for your own protection.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 working days of your cancellation. We reserve the right to not refund a cancelled order if the product is not returned to us.

You will not have any right to cancel an order for the supply of any goods that are made to your personal specification or are clearly personalised.

What packaging do you use?

We try to do our best to minimise waste in packaging and source eco-friendly packaging materials. Many of our packaging materials are either recyclable or biodegradable.